… of a “Service Status” ticker, right on the top of your website, that isn’t reliable (ignoring for a moment the fact that you can’t even run a reliable rail service for the commuters of Merseyside)?
There are no trains running on the West Kirby line this morning, thanks to a track failure at Meols, yet the Merseyrail website ticker says “all services running normally” …
… yet they Tweeted earlier this morning that there was a problem …
Which kind of implies that someone at Merseyrail at least knows roughly how to use a computer, and indeed if you follow the Twitter link, you get to this message below …
For F**** sake chaps, it’s not that difficult. If you’re going to suggest that you’re website provides up to date travel information that passengers can use to plan a journey, then do so. Either that or just admit that you don’t know your arse from your elbow and leave us all in the dark.
It’s utterly pointless.
Now I have to work out how to get a suitcase and a large toolbox into work, in the pouring rain, with no trains running. Thanks Merseyrail/Network Rail, great timing boys.
Oh, and thanks to my girlfriend for the phone call about the problem – maybe she should start her own “Service Status” website, although it might be tricky to update standing in a freezing cold bus stop 
UPDATE: Jane just called again, and described Birkenhead North station as “Hell with extra Demons”, and said that a woman on the ‘rail replacement bus’ had waited over half an hour for it to turn up. I’m taking the car …
UPDATE: 9:20, I’ve just got into work and they’ve finally made sure their website reflects the current situation. Nice of them to bother …
