This is NOT the official MerseyRail website!

February 24, 2010

Lies, damned lies and Merseyrail statistics …

Filed under: Merseyrail — Tags: , , , , , , — Chris @ 11:49 pm

OK, so I’ve slightly altered Charles Wentworth Dilke’s  saying, but I would so dearly love to know how Merseyrail (and presumably the other train operators) arrive at their PPM performance figures.

Tonight is the second night this week (and it’s still only Wednesday) that I’ve had my journey home ruined because one of Merseyrails 30 year-old piles of scrap wasn’t able to limp from one station to the next. Stuck at Birkenhead Borth on Monday night waiting for a train because the one I should have been travelling on had ”technical difficulties” and then stranded at James Street this evening because of the same sorry excuse. And it’s not like these are isolated incidents … anyone care to examine the Merseyrail Twitter feed to see just how often their trains are cancelled or severely delayed on the lines I have the blessing to have no need to travel upon?

Perhaps Jane is right – the reason they’ve apparently been spending so much on their stations recently is so we all have somewhere nice(ish) to sit while they try to find a train that still works.

And all this on the day that a Google Alert for “Merseyrail” threw up another of their sanctimonious press-releases about how sodding reliable they are. The internet is littered with these objectionable documents, normally a few every week. Either the figures are questionable, or we should have real worries about the state of the remainder of the countries rail services.

(more…)

November 18, 2009

Whats the point …

Filed under: Merseyrail — Tags: , , , , — Chris @ 8:40 am

… of a “Service Status” ticker, right on the top of your website, that isn’t reliable (ignoring for a moment the fact that you can’t even run a reliable rail service for the commuters of Merseyside)?

There are no trains running on the West Kirby line this morning, thanks to a track failure at Meols, yet the Merseyrail website ticker says “all services running normally” …

all services running normally? I think not!

… yet they Tweeted earlier this morning that there was a problem …

Tweet!

 Which kind of implies that someone at Merseyrail at least knows roughly how to use a computer, and indeed if you follow the Twitter link, you get to this message below …

Tweet!

For F**** sake chaps, it’s not that difficult. If you’re going to suggest that you’re website provides up to date travel information that passengers can use to plan a journey, then do so. Either that or just admit that you don’t know your arse from your elbow and leave us all in the dark.

It’s utterly pointless.

Now I have to work out how to get a suitcase and a large toolbox into work, in the pouring rain, with no trains running. Thanks Merseyrail/Network Rail, great timing boys.

Oh, and thanks to my girlfriend for the phone call about the problem – maybe she should start her own “Service Status” website, although it might be tricky to update standing in a freezing cold bus stop :-)

UPDATE: Jane just called again, and described Birkenhead North station as “Hell with extra Demons”, and said that a woman on the ‘rail replacement bus’ had waited over half an hour for it to turn up. I’m taking the car …

UPDATE: 9:20, I’ve just got into work and they’ve finally made sure their website reflects the current situation. Nice of them to bother …

November 10, 2009

Merseyrail service updates via Twitter …

Filed under: Merseyrail — Tags: , , , , — Chris @ 8:24 am

… are not to be relied upon. Not if last night was anything to go by.

There was chaos on the Northern Line, and the Wirral line trains were running ten to fifteen minutes late, all of this during the evening peak period, and there wasn’t a Tweet to be heard.

I found out because my girlfriend phoned from Conway Park to warn me of the delays getting home, and then when I got to Moorfields the foyer was packed full of commuters with nowhere to go.

It makes the whole idea of Merseyrail using Twitter as a means of communicating with passengers pointless, totally pointless. Which is hardly a surprise, I suppose.

After their run of delays and cancallations recently, I’ll be interested to see their published performance figures, and how loudly ther crow about them.