“We are well used to dealing with crowds at underground stations.”

This is from a Merseyrail spokesperson, Rudi Boersma, referring to the chaos at James Street yesterday. You can read about the incident here.

“Summary: They’ll get you to where you’re going on time as long as you don’t mind the unhelpful staff” (source article)

So, despite what the posters tell us, Merseyrail staff aren’t quite as popukar as Merseyrail would have us believe, are they?

You can read the full Merseyrail review here. In fairness to them, if you read all the reviews of Merseyrail going back a number of years, it’s plain that they’re getting better. Much better.

My point is that they’re not as good as they’d have us believe. If they spent less time trying to convince people how good they are, and more time actually working on the problems they have, they might piss fewer people off.

The Merseytart is pleased to have been sent a package from the good folk at Merseyrail, including a pair of the bright yellow flip flops that they so generously handed out to racegoers earlier in the year …

Frankly this little parcel is the best gift I’ve received all year, and certainly better than any of the crap I got for my birthday and most appreciated. It’s so nice when a corporate behemoth turns out to be human and, more importantly, so human it gives me stuff. It’s really made me smile.

It’s good to know that Bart and the boys can make someone smile. I don’t suspect it happens too often.

If I ever get any, I suspect they’ll come tied to a brick, through my front window.

P.S. I hope he notices that I titled this post “Miseryrail Flip Flops”, and not “Merseyrail Flip Flops” … I don’t want to knock him off top spot on Google as he seems like a decent chap and deserves the honour, especially if he’s prepared to actually wear the things in public!

If you’d like to pass on your opinions of Merseyrail (the good and the bad), you can now do so online. Visit the Merseyrail Customer Satisfaction Survey