I read the following in a publication (linked to below) from PassengerFocus …
Merseyrail on top
Merseyrail deserves congratulations for being one of the top National Passenger Survey performers across Britain with 90% of its passengers satisfied overall with their train services and 88% satisfied with punctuality and reliability.
Merseyrail is so confident that its trains will arrive on time that the amount of compensation given to passengers has been increased. Its Passenger Charter states that passengers should expect to receive a 20% refund of the cost of their ticket if their train is delayed by an hour or more.
