I see on the new-look Merseyrail website that they’ve changed their policy on ticket refunds …
If you hold a daily ticket and you are delayed for more than half an hour we will refund the price of the ticket. If you hold a weekly or monthly Railpass ticket you will be entitled to a percentage of the cost. To make any claims on daily tickets, send in the details of the journey you could not make along with the original ticket to Customer Relations, Rail House, Lord Nelson Street, Liverpool, L1 1JF.
You can read the more on this page of the Merseyrail website.
Probably more useful, and to their credit, they have also created a page for service updates, rather than the somewhat useless ticker they used to have. The Merseyrail service updates page is here.
Mind you, their ‘environment’ page makes no mention of their apparent policy of sweeping their litter out onto the streets. Maybe they just forgot that bit …
