I read the following in a publication (linked to below) from PassengerFocus …
Merseyrail on top
Merseyrail deserves congratulations for being one of the top National Passenger Survey performers across Britain with 90% of its passengers satisfied overall with their train services and 88% satisfied with punctuality and reliability.
Merseyrail is so confident that its trains will arrive on time that the amount of compensation given to passengers has been increased. Its Passenger Charter states that passengers should expect to receive a 20% refund of the cost of their ticket if their train is delayed by an hour or more.
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Well, my Freedom of Information request hasn’t gotten me any further. The Office of Rail Regulation (ORR) has replied to my request, the meat of which is quoted below.
Thank you for your email of 15 April 2009 regarding your request under the Freedom of Information Act (FOIA) 2000.
With regard to your query about whether Network Rail falls under FOIA, I can confirm that Network Rail is not currently covered by the Act and is under no obligation to respond to requests for information from members of the public.
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James Street, Platform 2?
James Street, Platform 2?
… and before I have Merseyrail’s legal team on the blower, this is obviously a joke. This platform is far too clean to be James Street No.2.
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Merseyrail have announced record pre-tax profits for last year, of £9m. (source) & (source)
The figure that caught my eye was that they invested a whopping £800,000 of that in improvements over the period. That’s a lot of yellow and black paint!
But then, I thought, I wonder how many passengers use the network, and how much does that turn out to be (roughly speaking) per passenger, over the year?
First of all we need to work out how many trips (approximately) are made over the network on a yearly basis … (source – Merseyside Route Utilisation Strategy, March 2009 – PDF 3MB )
(I’m only including ‘local’ traffic here, the actual passenger figures are higher)
|
Wirral Line Annual trips to and from central Liverpool (million)
|
| New Brighton – Liverpool |
0.8
|
| West Kirby – Liverpool |
2.5
|
| Chester – Liverpool |
2.8
|
| Ellesmere Port – Liverpool |
0.1
|
|
Total
|
6.2 million trips
|
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Merseyrail are currently running a poster promotion that proudly announces to us that we apparently like their staff – although the very same statistics also suggest that a third of us don’t, but never mind.
Well, the guy at Manor Road this morning deserves a special mention. I’ll just call him Mr Blobby, to protect his identity. I missed my train this morning, thanks to your abundance of helpfulness mate. Thanks.
While I admit I was cutting it fine, (more…)
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I note from the front of one of the local rags today that Hoylake is likely to get The Open again, in 2014.
I was immediately struck by a couple of thoughts. Firstly, well done Hoylake, it’s a nice place and will no doubt benefit further from an influx of golfing cash. And then it struck me (more…)
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